Photo panels

If it is the first time you’re ordering, when prompted with the login site please select the option to create a new account, at this stage you would have only registered an account with us.

If you have forgotten your password but know your username, please use the forgotten password feature in the software. If you have forgotten your username or password, please contact customer services on +44 (0)208 9444 343 or email support@uphotogifts.com

When typing in your new password please ensure you are not including the apostrophes. The password is also case sensitive. If you still need assistance, please contact us.

You can log into your account by clicking here

We have the following data retention policies in place in regards to customers data.

• Unused Assets will be deleted after 60 days dormant
• Guest Projects – You will be notified of deletion via email after 14 days, deletion will follow the next day
• Unsaved Projects – You will be notified of deletion via email after 14 days, deletion will follow 14 days later
• Unordered Projects – You will be notified of deletion via email after 90 days, deletion will follow 30 days later
• Ordered Projects – You will be notified of deletion via email after 365 days, deletion will follow 30 days later

To stop any of the above deletions simply open your account and make a change to the projects.

Ordered projects can be duplicated and renamed in your online projects tab, this will start a new policy of unordered projects timescale.

You will receive email notifying you of any changes to your account, they may go into your junk emails.  Anything deleted cannot be retrieved.

In some cases, this can be an error with your web browser, we recommend copying the URL from the web browser and pasting it into another browser i.e. Firefox , Google Chrome.

If you are struggling to pay for your item, as the webpage is not showing, then please contact us and we will be able to help with this.

To order another copy of your project please access your account by visiting https://uphotogifts.com/my-account/

Once in your account, you will be able to access your previous orders and locate the project you would like a copy of. Select the REORDER button and then follow the order page through to completion.

Unfortunately the automatic file upload has not begun and the software was closed down too soon.

All you need to do is:

• Open our software where you created the project
• Click on ‘View Shopping Basket’
• Select your current order
• Click Send files at the bottom

It will then begin to upload your Photobook to our server. For some reason this process did not complete last time. Please ensure the process is complete before shutting down the software.